Privacy policy

Amberlane Privacy Policy

Last updated: September 17, 2025

Amberlane operates this online store and website, including all related information, content, features, tools, products, and services, in order to provide customers in the Philippines with a curated shopping experience (the “Services”). Amberlane is powered by Shopify, which enables us to provide these Services.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our website or otherwise communicate with us. This Policy is made in compliance with the Philippine Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations.

By using and accessing the Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

Personal Information We Collect

We may collect the following categories of personal information from customers in the Philippines:

Contact details: name, billing/shipping address, phone number, email address
Financial information: debit/credit card details, payment method, and transaction details
Account information: username, password, preferences, and settings
Transaction information: products viewed, added to cart, purchased, returned, or exchanged
Communications: details you provide when contacting us (e.g., inquiries, support requests)
Device and usage information: IP address, browser type, device identifiers, and site activity

How We Use Your Personal Information

We may use your personal information to:

Provide and improve our Services, including processing payments, fulfilling orders, and arranging delivery.
Customize your shopping experience and recommend products.
Communicate with you regarding your orders, account, or inquiries.
Send marketing and promotional messages (you may opt out anytime).
Prevent fraud, secure our Services, and comply with applicable Philippine laws and regulations.

How We Disclose Personal Information

We may share your personal information in the following cases:

With Shopify and service providers that enable our store operations (e.g., payment processors, couriers, IT providers).
With marketing partners for promotional purposes, consistent with Philippine data privacy standards.
When required by law, regulation, or valid government requests.
When you have given consent or directed us to share your information.

Children’s Data

Our Services are not intended for individuals under 18. We do not knowingly collect personal data from minors.

Your Rights Under the Data Privacy Act (RA 10173)

As provided under RA 10173, you have the right to:

Be informed of how your personal data is collected and processed.
Access and request a copy of the personal information we hold about you.
Correct or update inaccurate or outdated personal information.
Object to the processing of your personal information under certain circumstances.
Delete or block your personal information when processing is unlawful or no longer necessary.
File a complaint with the National Privacy Commission (NPC) if you believe your rights have been violated.

You may exercise these rights by contacting us using the details provided below.

Security and Retention

We implement reasonable and appropriate safeguards to protect your personal information, as required by RA 10173. While no system is completely secure, we take measures to prevent unauthorized access or misuse. We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy and comply with applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or to comply with new legal or regulatory requirements. Updates will be posted here with the “Last updated” date revised accordingly.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, you may reach us at:

📧 info@amberlaneshop.com
📱 +63 968 698 7477

You may also lodge complaints directly with the National Privacy Commission (NPC) through their official website: https://privacy.gov.ph.